Inquiries from partners related to technical matters are handled by the LaIT Support Center. Please note that the LaIT Support Center does not accept direct inquiries from end users. (Direct, fee-based end user support is available through a separate support services consignment agreement.)
Your login ID is authenticated when an inquiry is submitted.
Normal business hours for the LaIT Support Center are weekdays 9:30 - 17:30.
If service maintenance or a disruption occurs, an e-mail is sent from the LaIT Support Center to the recipient specified by the partner.
In principle, maintenance notices are issued at least 2 weeks prior to the scheduled maintenance date.
We will contact you on the next business day for a disruption that occurs overnight or on holidays.