About monitor notifications

SACM uses Heartbeat packets to monitor service adaptor status and can send notifications via e-mail when there is a change in status.

Monitoring methods

The service adaptor sends regular Heartbeat packets to the monitoring server. The monitoring server recognizes the regular arrival of these Heartbeats as Up status and judges the status to be Down if Heartbeats stop arriving. When there is a change in status, a notification is sent to the specified e-mail address.

Monitoring interval

A Heartbeat is sent from the service adaptor once every 5 minutes.

Status change

• During DOWN status, the connection status switches from DOWN to UP when a single Heartbeat reaches the server

• During UP status, the connection status switches from UP to DOWN when no Heartbeat reaches the server for three consecutive cycles

SACM monitoring is designed to determine “whether or not Heartbeats reach the SACM monitoring server” and is not designed to identify the status of whether or not communication is possible over a specific route. Also, as there is a possibility a DOWN status will be detected in the event of an upstream router or line malfunction, it is important to note that the system does not monitor the status of the actual equipment.

Outgoing e-mail format

The content of outgoing e-mail can be freely customized by each reseller. The default e-mail text is as follows:

Detected monitor event.

----------------------------------------------------------------
Date            : Tue, Jun 25 2013 13:20:03 (UTC+0900)
Event           : Down
SA Label        : Tokyo office(01)
SA Code         : tss80000001
Distribution ID : 0001-0000-0000-000B-02E0-4DFF-FE10-0001
IP Address      : 100.100.100.100
----------------------------------------------------------------

Sincerely.

<mail address> is send only address.
Please contact to <mail address> if you need support.

SACM monitoring status confirmation

You can use the SACM Control Panel to confirm monitoring status. Status is displayed as icons on the Dashboard and in SA detailed information. Icon details are as follows.

Status icons	Icon meanings
	Disconnected
	Connected